yvonne d Lqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item not received, contacted seller oooh fudge, Mark Johnson

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Item: Wowcher order 5898****, order no. 4837****, Wowcher code: 9QAG4V/M7YMWV.

I contacted the seller, Mark Johnson from 'Oooh Fudge', four times. He could not resolve the issue. This was for a birthday present.

He told me to ask for a full refund from Wowcher. I would like this in money plus delivery charges, not in voucher wallet, as I have lost trust in the company.

View full review
Loss:
$17
Pros:
  • Unusual things
Cons:
  • Cannot email direct only whatsapp

Preferred solution: Full refund

User's recommendation: stay away buy from amazon or local shops

Resolved
Anthony W Otk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I returned a faulty product to the seller

Wowcher - I returned a faulty product to the seller
Wowcher - I returned a faulty product to the seller - Image 2
Wowcher - I returned a faulty product to the seller - Image 3
Wowcher - I returned a faulty product to the seller - Image 4
Updated by user Oct 24, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 09, 2024
Hi, I returned an order to the seller (that-mattress), order ref: AS3YSE-JVFTCV. Returned by XDP, tracking ref number ZDBRCT027449.

The seller has sent confirmation that they have received the product and refunded it to Wowcher. But, I can't get hold of anyone concerning my refund. Please, can you advise? I would like a cash refund as the seller's product was cheaply made.

I no longer trust buying anything from this seller again and I'm getting nowhere with Wowcher customer service. It looks like I'm kissing £170.99 goodbye- £145 for product, £25.99 delivery charge. What a con.

I'm gutted. Wowcher, please respond.
View full review
Loss:
$172
Pros:
  • No pros
Cons:
  • Virtually no customer service

Preferred solution: Full refund

User's recommendation: Please be aware that you when you buy something, there's not a proper customer service with Wowcher, it's emails and WhatsApp and they very rarely respond. I've been ripped of by the seller and Wowcher have allowed it

Jeanette P Ixx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sunderland, Sunderland

Wowcher says on hold. Why. Purchased yesterday as per order number under Jeanette Pollock. My husband paid from Lloyds bank account name Paul Willey same address and it has come out of bank.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wowcher says on hold. Why. Purchased yesterday as per order number under Jeanette...
Wowcher says on hold. Why. Purchased yesterday as per order number under... - Image 2
Wowcher says on hold. Why. Purchased yesterday as per order number under... - Image 3
Wowcher says on hold. Why. Purchased yesterday as per order number under... - Image 4

I purchased a hotel yesterday and payment has come out of bank.

Order no. 4835****

Says on hold. wHY?

Hotel says havent got reservation.

View full review

User's recommendation: Average

1 comment
Jeanette P Ixx

Who is Lynnda Mmp

Pauline P Xzd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Derby, Derby

Not happy with my purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wowcher - Not happy with my purchase
Wowcher - Not happy with my purchase - Image 2

You have taken £17.67 out of my account without my consent will not deal with is company anymore and I will be going to trading standards.Also it took to long to arrive.fgjlhdscbmjfdcfnkkjjbfddx

View full review
Denise R Ibd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled event and then company folded!!

The Murder Trial Live was cancelled last Friday, the date of our event, leading to wasted hotel costs for an overnight stay. We were told that our tickets were transferred to the next event in November and now the company has folded!

We want a refund and have no idea how to get this as there's no contact number for Wowcher. Does anyone have any ideas?

View full review
Loss:
$58
Pros:
  • Normally very responsive
Cons:
  • Some companies take advantage and can manage their reputation

Preferred solution: Full refund

User's recommendation: Waste of time and money

Resolved
Len A Mme

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I received a refund but it's a voucher

Wowcher - I received a refund but it's a voucher
Wowcher - I received a refund but it's a voucher - Image 2
Updated by user Oct 29, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 22, 2024

I received a refund, but in the form of a voucher. To get a cash refund, I need to contact them through WhatsApp. I don't have WhatsApp and would like a cash refund.

View full review

Preferred solution: Full refund

User's recommendation: Be careful

Rainier Rif

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hackney, Hackney

Faulty missing items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wowcher - Faulty missing items
Wowcher - Faulty missing items - Image 2
Wowcher - Faulty missing items - Image 3
Wowcher - Faulty missing items - Image 4

Bought spinning bike from blip blop

Product damaged ,and necessary items such as seals missing unsafe to ride bike

Have emailed both wowcher and blip blop with numerous emails but no one appears to want to help or resolve this issue

View full review

User's recommendation: Nol

Anonymous
map-marker Birmingham, England

Have not gotten my order

Wowcher - Have not gotten my order

I ordered an orthopedic 4ft6 foam yesterday with receipt 4806****

Pls am yetto know when it will be delivered

View full review
Anastasio Kue

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The product i purchased still hasn’t been delivered over 2 weeks later

Wowcher - The product i purchased still hasn’t been delivered over 2 weeks later

You have taken money for a product that hasnt been delivered in 2 week and i cant track the order neither can i contact you while you still email me to buy other products what is going on.

View full review
Loss:
$8

Preferred solution: Deliver product or service ordered

Susanne D Ivz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello, I am 73, disabled, housebound, and certainly not tech-minded. I didn't and still don't understand how Wowcher works.

Following a Wowcher email, I was looking at the site and was shocked to see that two purchases were attributed to me. I didn't understand how to 'return' the items or get a refund. While looking at your site again, I stumbled upon the contact suggestion to use WhatsApp. Through WhatsApp, all I got were automated messages/responses that were recurring copies, with no possible solution to my issue, very frustrating!

I understand I was hours outside some Wowcher contract to obtain a refund. I do not want the two items attributed to me and would like a refund, please.

View full review
Loss:
$30
Pros:
  • Cant see any
Cons:
  • Complicated system

Preferred solution: Full refund

User's recommendation: View / use wowcher with someone who understands wowcher's complicated system!

Resolved
Mandy M Omp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Not recoed my order was offered a full refund

Updated by user Oct 20, 2024

Company fixed the issue and I have been provided with full refund.

Original review Oct 19, 2024

I placed an order for a hair dryer for a friend's birthday. The order showed it would be delivered on time.

I'm still waiting for the order; I've emailed the company to ask about delivery and the tracking was never updated.

Now the tracking has disappeared on my order. This has turned out really stressful; no answer from anyone, Wowcher customer service, or the company I ordered it from.

View full review

Preferred solution: Full refund

Natalie G Qmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Expired voucher

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a voucher for a spa on the 18th of June for a friend's 40th birthday. I was under the impression that vouchers were valid for 6 months so, when I tried to redeem the voucher on the 17th of October, I thought I had plenty of time.

However, I was told the voucher had expired on the 15th of October even though it had been valid from April. I wonder, how can a voucher be valid before you buy it? There is no number to contact anyone, so I am forced to deal with a bot on WhatsApp. The customer service is appalling and misleading.

I'm £100 down. I'm really disappointed and I won't be using your services again!

View full review
Loss:
$109
Pros:
  • Good priced deals
Cons:
  • Awful customer service and misleading

Preferred solution: Full refund

User's recommendation: Don’t bother

Ashonti Liu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Liverpool, Liverpool

Goods sent back , no refund and not answering my emails or what's app. They have put me on to their trusted third party , but they don't bother answering either

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wowcher - Goods sent back , no refund and not answering my emails or what's app. They...
Wowcher - Goods sent back , no refund and not answering my emails or what's... - Image 2

I have returned thes goods on 4 May, the company received them on the 7th May with proof of signature who received the parcel . I have forwarded this but absolutely no response at all.

I have now back to Wowcher, still no response . They have my money and they also have the goods

View full review
1 comment
Nayra Eoq

I’ll have the same thing going on myself

Margaret W Shf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sheffield, England

Cancellation of voucher

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I booked a voucher for 1 night stay at Chevin Country Park (Woodland Cabin),

17th-18th. Web site very confusing with additional add ons when going to pay, I do not need 2 vouchers, so I need a refund of £155.98 asap.

I have not redeemed these vouchers

Numbers 483751**-**375066

Please issue refund back on my card

View full review
Resolved
Marion B Eyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reading, Reading

Resolved: Unable to use Cinema voucher after purchase

Updated by user Nov 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 17, 2024

I felt very let down and disappointed in Wowcher. I have bought several things from them but was unable to use the cinema voucher I had purchased so tried to contact them.

It is impossible to either e-mail or speak to a person at Wowcher as all enquiries are all replied by a computer and don't answer my question. All I wanted to do was to transfer my cinema voucher into my Wowcher wallet to use at a later date and was virtually impossible.

View full review
aditya r Kzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The order I made never turned up and I’ve had nothing but trouble trying to find out why

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I made an order with Wowcher on the 18th of September and have had no correspondence from them regarding this order. The order has not been delivered nor attempted to be delivered.

I can't seem to find an email address to find out what is going on and, more importantly, how to get a refund. This customer service is absolutely shocking and unacceptable. This was the first time I thought I would use Wowcher and I can guarantee this is the first and last time I will be using Wowcher. I'm in the belief that the reason they are called Wowcher is because customers that have an order delivered are so amazed that they shout out 'Wow.' Anyway, if there is anyone that sees this post, can you please let me know how I can actually contact them directly?

Order number: 4812****.

Code for the item: 3RDWQM-4WWUYD. Not delivered.

View full review
Loss:
$189
Cons:
  • Are con artists

Preferred solution: Full refund

User's recommendation: Don’t bother

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article