Wowcher
Wowcher Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wowcher has 1.6 star rating based on 1300 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Wowcher to a friend or colleague.
- Rating Distribution
Pros: Good prices, Non, Good deals.
Cons: Customer service is hard to find, Difficult to contact if there is a problem, Cant talk to anyone no customers service at all.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wowcher has 1.6 star rating based on 1300 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend Wowcher to a friend or colleague.
- Rating Distribution
Pros: Good prices, Non, Good deals.
Cons: Customer service is hard to find, Difficult to contact if there is a problem, Cant talk to anyone no customers service at all.40% of users think that Wowcher should improve its Customer Service.
67% of users say that they won't use Wowcher in the future for similar services or products.Recent recommendations regarding this business are as follows: "stay away buy from amazon or local shops", "Not to use this sight", "Average", "Don't use the wowcher", "View / use wowcher with someone who understands wowcher's complicated system!".
Most users ask Wowcher for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not received, contacted seller oooh fudge, Mark Johnson
Item: Wowcher order 5898****, order no. 4837****, Wowcher code: 9QAG4V/M7YMWV.
I contacted the seller, Mark Johnson from 'Oooh Fudge', four times. He could not resolve the issue. This was for a birthday present.
He told me to ask for a full refund from Wowcher. I would like this in money plus delivery charges, not in voucher wallet, as I have lost trust in the company.
- Unusual things
- Cannot email direct only whatsapp
Preferred solution: Full refund
User's recommendation: stay away buy from amazon or local shops
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I returned a faulty product to the seller
Company fixed the issue and I have been provided with apology.
The seller has sent confirmation that they have received the product and refunded it to Wowcher. But, I can't get hold of anyone concerning my refund. Please, can you advise? I would like a cash refund as the seller's product was cheaply made.
I no longer trust buying anything from this seller again and I'm getting nowhere with Wowcher customer service. It looks like I'm kissing £170.99 goodbye- £145 for product, £25.99 delivery charge. What a con.
I'm gutted. Wowcher, please respond.
- No pros
- Virtually no customer service
Preferred solution: Full refund
User's recommendation: Please be aware that you when you buy something, there's not a proper customer service with Wowcher, it's emails and WhatsApp and they very rarely respond. I've been ripped of by the seller and Wowcher have allowed it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sunderland, SunderlandWowcher says on hold. Why. Purchased yesterday as per order number under Jeanette Pollock. My husband paid from Lloyds bank account name Paul Willey same address and it has come out of bank.
I purchased a hotel yesterday and payment has come out of bank.
Order no. 4835****
Says on hold. wHY?
Hotel says havent got reservation.
User's recommendation: Average
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Derby, DerbyNot happy with my purchase
You have taken £17.67 out of my account without my consent will not deal with is company anymore and I will be going to trading standards.Also it took to long to arrive.fgjlhdscbmjfdcfnkkjjbfddx
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled event and then company folded!!
The Murder Trial Live was cancelled last Friday, the date of our event, leading to wasted hotel costs for an overnight stay. We were told that our tickets were transferred to the next event in November and now the company has folded!
We want a refund and have no idea how to get this as there's no contact number for Wowcher. Does anyone have any ideas?
- Normally very responsive
- Some companies take advantage and can manage their reputation
Preferred solution: Full refund
User's recommendation: Waste of time and money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I received a refund but it's a voucher
Company fixed the issue and I have been provided with apology.
I received a refund, but in the form of a voucher. To get a cash refund, I need to contact them through WhatsApp. I don't have WhatsApp and would like a cash refund.
Preferred solution: Full refund
User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Hackney, HackneyFaulty missing items
Bought spinning bike from blip blop
Product damaged ,and necessary items such as seals missing unsafe to ride bike
Have emailed both wowcher and blip blop with numerous emails but no one appears to want to help or resolve this issue
User's recommendation: Nol
Have not gotten my order
I ordered an orthopedic 4ft6 foam yesterday with receipt 4806****
Pls am yetto know when it will be delivered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe product i purchased still hasn’t been delivered over 2 weeks later
You have taken money for a product that hasnt been delivered in 2 week and i cant track the order neither can i contact you while you still email me to buy other products what is going on.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Hello, I am 73, disabled, housebound, and certainly not tech-minded. I didn't and still don't understand how Wowcher works.
Following a Wowcher email, I was looking at the site and was shocked to see that two purchases were attributed to me. I didn't understand how to 'return' the items or get a refund. While looking at your site again, I stumbled upon the contact suggestion to use WhatsApp. Through WhatsApp, all I got were automated messages/responses that were recurring copies, with no possible solution to my issue, very frustrating!
I understand I was hours outside some Wowcher contract to obtain a refund. I do not want the two items attributed to me and would like a refund, please.
- Cant see any
- Complicated system
Preferred solution: Full refund
User's recommendation: View / use wowcher with someone who understands wowcher's complicated system!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not recoed my order was offered a full refund
Company fixed the issue and I have been provided with full refund.
I placed an order for a hair dryer for a friend's birthday. The order showed it would be delivered on time.
I'm still waiting for the order; I've emailed the company to ask about delivery and the tracking was never updated.
Now the tracking has disappeared on my order. This has turned out really stressful; no answer from anyone, Wowcher customer service, or the company I ordered it from.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExpired voucher
I bought a voucher for a spa on the 18th of June for a friend's 40th birthday. I was under the impression that vouchers were valid for 6 months so, when I tried to redeem the voucher on the 17th of October, I thought I had plenty of time.
However, I was told the voucher had expired on the 15th of October even though it had been valid from April. I wonder, how can a voucher be valid before you buy it? There is no number to contact anyone, so I am forced to deal with a bot on WhatsApp. The customer service is appalling and misleading.
I'm £100 down. I'm really disappointed and I won't be using your services again!
- Good priced deals
- Awful customer service and misleading
Preferred solution: Full refund
User's recommendation: Don’t bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Liverpool, LiverpoolGoods sent back , no refund and not answering my emails or what's app. They have put me on to their trusted third party , but they don't bother answering either
I have returned thes goods on 4 May, the company received them on the 7th May with proof of signature who received the parcel . I have forwarded this but absolutely no response at all.
I have now back to Wowcher, still no response . They have my money and they also have the goods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sheffield, EnglandCancellation of voucher
I booked a voucher for 1 night stay at Chevin Country Park (Woodland Cabin),
17th-18th. Web site very confusing with additional add ons when going to pay, I do not need 2 vouchers, so I need a refund of £155.98 asap.
I have not redeemed these vouchers
Numbers 483751**-**375066
Please issue refund back on my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reading, ReadingResolved: Unable to use Cinema voucher after purchase
Company fixed the issue and I have been provided with apology.
I felt very let down and disappointed in Wowcher. I have bought several things from them but was unable to use the cinema voucher I had purchased so tried to contact them.
It is impossible to either e-mail or speak to a person at Wowcher as all enquiries are all replied by a computer and don't answer my question. All I wanted to do was to transfer my cinema voucher into my Wowcher wallet to use at a later date and was virtually impossible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe order I made never turned up and I’ve had nothing but trouble trying to find out why
I made an order with Wowcher on the 18th of September and have had no correspondence from them regarding this order. The order has not been delivered nor attempted to be delivered.
I can't seem to find an email address to find out what is going on and, more importantly, how to get a refund. This customer service is absolutely shocking and unacceptable. This was the first time I thought I would use Wowcher and I can guarantee this is the first and last time I will be using Wowcher. I'm in the belief that the reason they are called Wowcher is because customers that have an order delivered are so amazed that they shout out 'Wow.' Anyway, if there is anyone that sees this post, can you please let me know how I can actually contact them directly?
Order number: 4812****.
Code for the item: 3RDWQM-4WWUYD. Not delivered.
- Are con artists
Preferred solution: Full refund
User's recommendation: Don’t bother
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